Support Topic: HAN port

HAN2X HAN LED is off and no meter values appear

  1. Ask the utility or power company whether communication on the meter’s HAN port is enabled. It is not always enabled by default and may be disabled after a change of building owner.
  2. Check that the HAN cable is fully inserted at both the meter and HAN2X.
  3. Compare the meter information shown on the HAN2X Home page with the values available on the meter display.

If the utility confirms that the HAN port is active and the HAN LED remains off, include the meter manufacturer and model when contacting Varibits support.