HAN2X is not sending data to the MQTT broker

HAN2X is not sending data to the MQTT broker

  1. Include the URI scheme in the broker address, for example mqtt://192.168.1.200 or ws://broker.example.com.
  2. Confirm the port. Port 1883 is commonly used for unencrypted MQTT, but the configured broker may use another port.
  3. Check the username, password, and configured topic prefix.
  4. If the broker is specified by hostname, verify the HAN2X gateway and DNS settings.
  5. Check the firmware release notes before selecting an encrypted transport. The embedded Help in older HAN2X firmware states that encrypted MQTT is not supported.

When contacting support, include the broker URI with credentials removed, the port, the selected transport, and the HAN2X firmware version.